I spent the better part of today trying to problem solve this cell phone situation. I started with the point of purchase-the Wal Marts. I explained my predicament, and how the phone seemed to just die in the air. Unfortunately, after close inspection in the flourescent lights, a crack appeared in the corner. That crack labeled me with “user neglect,” and they would not return my broken phone.
I was defeated.
Their advice was to go to the corporate Sprint Store, and beg forgiveness, and hope for a screen change. Having had quite a few broken phones over the years, I did not have a ton of confidence in the corporate store, or in their sympathy for me. Instead, I started calling. And calling. And calling.
I gave up after a few hours–never able to get through to the Cell Phone Powers in Charge. Instead, I called our local store and told my woeful story, and describe my desperate need for a calendar (with reminder beeps.) After much conversation and further explanation, the verdict?
Sprint sent me back to the Wal Marts, citing their 30 day return policy; I have the option to return the phone within 30 days, no matter the condition of the phone.
So, I shlepped back, but with only an inkling of hope left in me.
But, when I explained all the other explanations that had been explained to me, and in great detail, Wal Mart agreed. They returned the phone, and gave me a brand new, WORKING phone. I was over the moon with gratitude, and must have thanked them no less than a hundred times. It didn’t matter that I’d spent the day explaining and re-explaining a situation that could have been solved earlier in the day–well, it mattered a little.
But, only a little. I’m all too happy to having a working phone and calendar now, and to be connected with the real world once again.
Just another day in my crazy, mixed up, wacky, disorganized life. I suppose I’m used to it.