Taking Care of Business: Friction points oust Scan and Go

By Kristen Tribe | Published Saturday, May 5, 2018

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I had just fine-tuned shopping with Walmart’s Scan and Go system, and now it’s gone.

Figures, right?

Ragan Dickens, director of Walmart’s national media relations based in Bentonville, Ark., confirmed Thursday the company is removing the handheld scanners from all of its stores. He said the last several months was a test of the system, and it has concluded. He noted company officials identified several “friction points” for customers, which played a role in the decision to yank the system.

“Our current Mobile Express Scan and Go test is the latest example of Walmart’s commitment to provide services that will give our customers a more convenient shopping experience,” he said. “While the current test in this store has ended, we’ll continue to use what we’ve learned to improve the service for the future.”

Dickens said theft, or “shrink” as he called it, was a problem in some stores with Scan and Go, but not all stores. He said it was not a determining factor in ending the test.


Attorney Kevin Haney of Decatur left his solo practice with Haney Law, P.C. to join McGinnis Lochridge as a partner. The firm has offices in Austin and Houston, but Haney will be based in Decatur. He will represent clients in the electric energy practice, as well as in real estate, corporate and business transactions, according to the firm’s press release.

“Electric energy is one of our largest practice areas, and we are excited to have Kevin bring his many years of experience to McGinnis Lochridge,” Doug Dodds, managing partner of McGinnis Lochridge, said. “We have no doubt his deep knowledge of the electric energy industry, as well as work on behalf of electric co-ops, will be a huge benefit to the quality counsel our clients have come to expect.”

Haney worked nearly 15 years with the law firm of Miller and Haney, L.L.P., where he served as partner, representing electric and gas utilities, in addition to clients in the areas of real estate, corporate/business entities, and finance. Prior to joining Miller and Haney, he served as senior vice president and general counsel for CoServ Electric, an electric cooperative based in North Texas.

“After years working on behalf of clients in the electric energy sector, I am pleased to join McGinnis Lochridge,” Haney said. “The firm’s strong track record in this area is a perfect fit for my clients and goals, and I am pleased to partner with the firm and help continue to grow this reputation.

“I am also excited about the breadth of legal expertise that the firm can provide to not only my energy-sector clients, but also my real estate, corporate/business and other commercial clients.”

Haney earned a Bachelor of Business Administration in business management from Texas Christian University and a juris doctor from the Baylor University School of Law.


We called Bridgeport Mayor Randy Singleton for a quote Friday, and we were told he’d call us back after lunch. He was eating Chick-Fil-A.

Days without Chick-Fil-A in Wise County (starting in 2018): 125.

Kristen Tribe is assistant publisher of the Wise County Messenger. If you have a news item for TCB, email it to

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