No emergency: 9-1-1 call centers experience technical issues

By Brian Knox | Published Saturday, September 15, 2018

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Emergency call centers in the North Texas area experienced technical issues Wednesday, but the problem seemed to have little effect in Wise County.

The North Central Texas Council of Governments said Wednesday that its 9-1-1 region experienced intermittent outages beginning just before noon.

“There were some PSAPs (public safety answering point) not affected but as a preventative measure, all 9-1-1 calls for the NCTCOG 9-1-1 service area were rerouted by 1:50 p.m. to their 10-digit emergency numbers. There have been no reports of any negative repercussions from missed calls,” NCTCOG stated in a news release.

By 3:30 p.m., all PSAPs returned to normal operations.

Susan Gomez, 9-1-1 communications director for the Wise County Sheriff’s Office, said their call center never experienced an interruption in service.

“As far as 9-1-1, we were never down,” she said. “We were still receiving our calls on 9-1-1. They did take us down at one point briefly and route our calls to our main number just to make sure there weren’t any issues since there was some trouble at other sites. There was never a delay in service or anything like that.”

Wise County was among the 13 counties affected by the technical issues.

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