UPDATE

More than 5,000 affected by phone outage


As Tuesday’s workday wound down, technicians from Century Link were working with an equipment manufacturer to figure out what has gone wrong with a piece of equipment in the local office. It’s a circuit board that links local phone customers to the “wide, wide world” according to spokesman Larry Adamson — and it’s not something they’ve ever dealt with before.
“An analyst for the manufacturer is calling in, troubleshooting the bridge and trying to figure it out,” he said at 4:20 p.m. “It’s something we haven’t come across to this point, and it’s something we don’t have the expertise to fix.”
Adamson said currently, about 2,900 Century Link customers can call locally — including 9-1-1 — but another 2,500 are totally out of service. Both groups’ phone service terminates into this piece of equipment. Those customers who still have service can call 626- and 627- numbers, but not the outside world.
Adamson said he does not have a timeline on when the bridge will be fixed.

Print This Page Print This Page

Leave a Reply. Note: As of March 24, 2011, all posted comments will include the users full name.

WCMessenger.com News and Blog Comment Guidelines

You must be logged in to post a comment.