As Tuesday’s workday wound down, technicians from Century Link were working with an equipment manufacturer to figure out what has gone wrong with a piece of equipment in the local office. It’s a circuit board that links local phone customers to the “wide, wide world” according to spokesman Larry Adamson — and it’s not something they’ve ever dealt with before.
“An analyst for the manufacturer is calling in, troubleshooting the bridge and trying to figure it out,” he said at 4:20 p.m. “It’s something we haven’t come across to this point, and it’s something we don’t have the expertise to fix.”
Adamson said currently, about 2,900 Century Link customers can call locally — including 9-1-1 — but another 2,500 are totally out of service. Both groups’ phone service terminates into this piece of equipment. Those customers who still have service can call 626- and 627- numbers, but not the outside world.
Adamson said he does not have a timeline on when the bridge will be fixed.