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Wise Regional earns top marks in ‘patient experience’

By Messenger Staff | Published Saturday, April 19, 2014

Wise Regional Health System has been named a recipient of the 2014 Outstanding Patient Experience Award from Healthgrades, a leading resource that helps people search, evaluate, compare and connect with physicians and hospitals.

The award places Wise Regional in the top 5 percent nationally for patient satisfaction.

Healthgrades evaluated 3,582 hospitals which submit patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from March 2012 through April 2013. Of these, 3,000 hospitals met additional clinical quality requirements to be considered for this Healthgrades distinction.

“We are extremely proud to receive this award,” said Steve Summers, CEO of Wise Regional Health System. “It further validates the tremendous efforts our staff and physicians put forth every day to provide the very best medical care and a hospital experience that exceeds our patients’ expectations.”

Healthgrades evaluated Wise Regional’s performance as assessed by the hospital’s patients across 27 different questions that encompass 10 distinct measures. Ranging from cleanliness and noise levels in a patient room to factors such as pain management and responsiveness to patients’ needs, the measures also include whether a patient would recommend this hospital to friends or family.

“As consumers are becoming more active participants in their healthcare, measured performance surrounding the patient experience at a hospital is an increasingly important consideration for patients in choosing where to receive their care,” said Evan Marks, executive vice president of Informatics and Strategy for Healthgrades. “Consumers can rest assured that these hospitals demonstrate a commitment to exceptional focus on the needs of the patient during their stay.”

This national recognition, determined by clinical excellence across multiple service lines, and direct patient feedback about quality of care provided, is further validation that Wise Regional is meeting its goal of providing a high level of care and service.

For more information about how Healthgrades determined recipients of the annual award, a full copy of the report is available for download at: www.healthgrades.com/quality.

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